Contact Us
678-525-1927
info@rinsesoap.com
We hope you love your products as much as we loved making them!
Please let us know within 15 days of receiving your items if you are not satisfied with something you've purchased & we will gladly help to make it right. We cannot accept returns after 15 days. The original shipping cost is non-refundable and the shipping cost of the return is the responsibility of the customer.
Please email info@rinsesoap.com with the customer name, order number & reason for the requested return.
Please contact us within 2 days of receiving your package if there is any damage due to shipping. We will need you to provide pictures of the shipping box as well as the damaged item. Do not throw out the packing slip, packaging, or the product in question, please take pictures of any concerns, and contact us immediately.
Please remember that our products are produced by hand using natural ingredients and due to this unique quality and process, variations in color, size, and shape may occur.
About us:
An abbreviated history of rinse bath & body...
It all started in 2002 when a girl (that would be me - Heather) couldn’t knit. I was working on the Supercross circuit (yes, dirt bikes) & traveling across the country pretty much every week. I was in desperate need of a creative outlet... a hobby.
I taught myself to knit, but couldn’t knit anything other than squares & rectangles (and I wasn't very good at either). Enter soapmaking. I took a class with my ever so crafty mom (she can do just about anything that has anything to do with crafting). We stood side by side melting, mixing & stirring our soap. The next day when we uncovered our concoctions, my soap was perfect (ironically enough, my mom’s soap didn’t turn out) - I was hooked.
When you make soap, you make pounds at a time. So to justify to my husband why I had to make more soap I gave it away to anyone who would take it. As I was formulating recipes & experimenting with ingredients, I was perfecting my products. The people who I once had to beg to take products off my hands started making requests & insisting on paying for them. After fielding so many requests, we looked at each other & thought we might just have something here.
We founded Rinse Bath & Body Co. in 2003 & our operation quickly developed into a popular brand of natural bath & body products being featured in over 1100 stores & spas across the country. We have one retail store of our own in Monroe, Georgia (where you can actually see us making the products).
Rinse is still very much a family business (now located in Monroe, Georgia). All of our products are still produced in small batches (to ensure the quality and freshness) using the best & most natural ingredients. You may wonder how we get it all done... with the help from an amazing team & lots of moms, of course.
Thanks for listening to my story & I hope you enjoy our products as much as we enjoy making them for you!
Oh, & thank goodness I couldn’t knit!
